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Support

Get help with setup, billing, compatibility, or product issues.

CueDraft support covers compatibility, provider setup, billing, account access, and macOS writing workflow issues.

Best way to reach support

Email support@cuedraft.com for product, billing, trial, refund, compatibility, or account questions.

If you are already a customer, keep the customer portal handy so billing and subscription questions are easy to route.

What to include

Include your macOS version, the host app involved, whether you were using CueDraft Engine or a hosted provider, and what action you tried to run.

  • What text surface or app you were using
  • Whether the issue happened during capture, editing, or using the result
  • Any screenshot or message you saw