Get help with setup, billing, compatibility, or product issues.

Email support@cuedraft.com for product, billing, trial, refund, compatibility, or account questions. Support is currently handled by email so purchase and complaint follow-up stay in one traceable thread.

If you are already a customer, keep the customer portal handy so billing and subscription questions are easy to route.

CueDraft aims to respond to support requests within 2 business days. If an issue is not resolved in the first reply, continue the same thread so complaint handling and billing follow-up stay traceable.

If your issue involves a charge, receipt, renewal, or refund request, include the receipt email, the account email address, and a short description of what happened.

CueDraft support handles the first review and billing follow-up. When a refund or payment record needs to be processed by Paddle as merchant of record, CueDraft will coordinate that path and keep the buyer updated in the same thread.

Include your macOS version, the host app involved, whether you were using CueDraft Engine or a hosted provider, and what action you tried to run.